QT Merchant Support Services – Launch Your brand on global marketplaces with qt
Modern e‑commerce onboarding and management for ambitious brands
QT Logistics has developed a cross-border logistics and technology platform tailored for global e-commerce.
We now provide an end-to-end service package, leveraging our AI-driven logistics and customs expertise, to assist manufacturers, wholesalers, distributors and e-commerce retailers in order to launch and manage their presence on China’s leading e‑commerce marketplace without consuming their internal resources.
Discover Our Merchant Support Services
Our comprehensive solution offers a single point of contact for all your technical, logistical, and marketing needs. We provide a complete package that includes marketplace onboarding, account management, logistics, and marketing, leveraging QT’s technology, network, and expertise. From registering your merchant account and optimizing your setup to managing products, promotions, and customer service, we handle everything, seamlessly integrating you into our European distribution network.
Registration & profile management
- Register merchant account
- Configure sales territories, logistics & promotions
- Continuous profile updates
Product & API management
- Upload catalogues or integrate via API
- Translate descriptions into local languages
Marketing & promotion
- Manage coupons, campaigns & positioning
- Optimise settings for sales*
- Liaise with marketplace support
Customer service
- Handle customer queries
- Resolve complaints
Logistics & fulfillment
- Access QT’s global delivery network
- Customs clearance & 30+ last‑mile couriers
- Optional fulfilment / pick & deliver across thirteen countries in Central & Eastern Europe and the Balkans.
Reporting & relationship management
- Monthly performance reports
- Dedicated relationship manager
HOW IT WORKS?
01
Get in touch
Let’s assess your market potential together
02
Onboarding workshop
Setup your account, define territories and pricing
03
Product upload & logistics planning
API or manual feed setup, fulfillment onboarding
04
Marketing activation
Coupon and promotions settings, campaign optimization
05
Ongoing management
Continuous updates, customer service, reporting
06
Get in touch
Let’s assess your market potential together
06
Onboarding workshop
Setup your account, define territories and pricing
06
Product upload & logistics planning
API or manual feed setup, fulfillment onboarding
06
Marketing activation
Coupon and promotions settings, campaign optimization
06
Ongoing management
Continuous updates, customer service, reporting
Who is This Service For?
This service is ideal for manufacturers, wholesalers, distributors and e-commerce retailers looking to expand to China’s leading e‑commerce marketplace — without the burden of building internal infrastructure. Whether you’re launching internationally for the first time or scaling your cross-border operations, we provide the tools, expertise, and logistics to ensure a seamless and professional market entry.
Let our team handle the complexity — so you can focus on growing your business.
Related Services
Enhance your marketplace operations with our integrated logistics and value-added solutions:
Fulfillment Services
End-to-end warehousing, pick & pack, and last-mile delivery across Central and Eastern Europe
Customs Clearance
Seamless import/export management, IOSS registration, and B2B/B2C clearance within the EU
Value-Added Services
Labeling, repacking, quality checks, promotional inserts, and tailored support for marketplace requirements
Pick & Deliver
Efficient domestic delivery with integrated pickup solutions in 13 countries
Smart logistics starts here
Connect us now and witness how our innovative logistics technology can elevate your business.